You can use the contact form or send an email to kiruato@kiruato.com. We will get back to you as soon as possible.

We work in collaboration with each of the artist to make designs that fit well in our lineup while respecting the style of the artist.

Please refer to the Shipping policy which lists the detailed delivery time per product : Shipping policy.

For most of the products, we are able to propose, in addition to the regular shipping, express shipping for an additional fee. The detailed delivery time per product for standard and express shipping are listed in the Shipping policy.

Yes. You will receive a tracking number when your product is dispatched.

Contact us and we will replace it : contact form.
The details of the procedure are available in the Return and refund policy.

You can cancel your order within 14 days after reception.
If your product has not been dispatched yet, we will proceed to order cancellation.
If your product has been dispatched, or dispatched and received, you will need to send it back at your charge. Only non-open products will accepted.
The details of the procedure are available in the Return and refund policy.

If you have opened the product, it cannot be returned, sorry.
If it is non-open and we are within 14 days after the delivery, you can cancel the order by returning the product at your cost.

We recommend to :
- Use cold temperature (max 30C or 90F) for machine washing.
- When using washing machine, if possible put the cloth in a net.
- Use low heat when tumble-drying.
- If you need to iron, use low heat and do not iron the side where the design is printed, iron the inner side.
- Do not dry-clean